Warm and friendly or competent and straightforward? What students want from AI chatbots in the classroom

By Shahper Richter, Senior Lecturer in Digital Marketing, University of Auckland, Waipapa Taumata Rau
Inna Piven, Professional Teaching Fellow, Business School, University of Auckland, Waipapa Taumata Rau
Patrick Dodd, Professional Teaching Fellow, Business School, University of Auckland, Waipapa Taumata Rau

AI chatbots are increasingly being used in the classroom. But different styles of communication appeal to different students, and this can guide how the technology is rolled out.

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