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Why Woolworths workers can’t sleep at night: inside the supermarket giant’s controversial ‘Framework’

By Lauren Kate Kelly, PhD Candidate, ARC Centre of Excellence for Automated Decision-Making and Society, RMIT University

In early 2024, Woolworths introduced a new worker performance management program across warehouses run by the company’s distribution arm, Primary Connect.

Under the program, known as the Coaching and Productivity Framework or simply “the Framework”, workers say they face potential disciplinary action if they fail…

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