Director / Editor: Victor Teboul, Ph.D.

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As Yelp turns 20, online reviews continue to confound and confuse shoppers

By Ann Kronrod, Associate Professor of Marketing, Entrepreneurship and Innovation, UMass Lowell

No one wants to spend their hard-earned money on a dud product, so we’ll seek advice from strangers. Online reviews can help – but often lead us down the wrong path.

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