Responding to work emails after hours contributes to burnout, hostility

By Myoung-Gi Chon, Associate Professor of Communication and Journalism, Auburn University

Image it’s Friday evening. You’re about to watch a new Netflix drama, trying to unwind after a long week. Suddenly, your phone pings with a work email marked “urgent.” Your heart sinks; your stress levels rise. Even if you choose not to respond immediately, the damage is done. Work has again encroached on your personal life.

The intrusion of work into home life, helped along by smartphones and other technologies, might seem like a triumph of efficiency. But this constant connectivity comes at a cost to employees and employers alike, research suggests.

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