Homeless service providers could help more people overcome homelessness if they measured success differently

By Morvarid Rahmani, Associate Professor of Operations Management, Georgia Institute of Technology

Homelessness is a major problem in the U.S., and it’s getting worse: A record 650,000 Americans were homeless on a single night in January 2023, according to the most recent point-in-time report released by the U.S. Department of Housing and Urban Development. That amounts to one out of every 500 people nationwide.

My state, Georgia, has seen a consistent rise in homelessness since 2017. By 2022, the number of unsheltered homeless individuals in Georgia – in other words, those living…

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