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‘Dark leadership’ is a threat to Canada’s tourism industry

By Frédéric Dimanche, Professor and Director, Ted Rogers School of Hospitality and Tourism Management, Toronto Metropolitan University
Irene Huertas-Valdivia, Associate Professor at the Business Administration Department (A.D.O)., Universidad Rey Juan Carlos

To remain competitive, hospitality companies must establish more attractive work environments by fostering positive workplace culture and incentivizing employees to work.

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