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Snapchat's 'creepy' AI blunder reminds us that chatbots aren't people. But as the lines blur, the risks grow

By Daswin de Silva, Deputy Director of the Centre for Data Analytics and Cognition, La Trobe University

Snapchat’s AI-powered chatbot malfunctioned this week, raising questions of “sentience” among users. As AI becomes increasingly human-like, society must become AI-literate.

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